After starting back to college in 2008 for a second Bachelors degree in Photography, in just a few more weeks I complete my Master's degree in Adult Education and Training. This was a long and meandering path to this degree but learned some really important lessons along the way. If you know me, I wouldn't have it any other way! :) Lesson 1 Go back to school only when you can pay for it out of savings, pocket or through investments. When I finish my degree I will have nearly $70,000 in student loans and interest to repay. At nearly 43 years old, if I can afford the equivalent of a really nice car payment for the next 10 years, I will have only 10 more years to really sock money away for a legitimate retirement. Lesson 2 Find a way to 'try before you buy.' I spent a year in the second bachelors degree program for photography, then another year in the Master's degree program, thinking that the programs would help me learn the skills I needed to make my artistic image, in my view finder, come out as an equally interesting image for others to enjoy. However, what I learned was about being an artist and how to critique others. My lighting course was the one course I was sure would teach me about the mechanics of my photographs. After two years and $40,000 in student loans, I realized that I was never going to be a commercial photographer in order to pay that money back. So, I began hunting for a new program. I found the University of the Rockies and their Organizational Leadership program. I was very excited by the program because it was touted as the "soft skills MBA." That sounded very interesting to me, I liked that the school had previously focused only on clinical psychology but had begun offering an Organizational Leadership program. What I didn't know was the program was piggy-backing off of the current clinical psychology courses. While there are similar concepts to learn, the application is very different. I realized during my first semester, and after another $5,000 in tuition and costs, that this was not the right choice either. So, now I am pushing $50,000 in debt and no degree. One of my professors at the University of the Rockies noted on one of my assignments that I was a "natural teacher." This sparked my thoughts toward an education Master's degree. There I found the University of Phoenix program for Adult Education and Training. This sounded, on paper, to be the very best choice for me. I was already a trainer teaching adults. Still, the program, while interesting and informative, was not a "home run" for me. This program was much more like a law school degree. We spend two years learning theory, and practice waits for after completion. I can say I did learn many things during this last 18 months and I worked very hard to apply the theories within my current position. However, I felt that there were a lot of K-12 educators who could not relate to the differences of adult learners in a corporate environment. Understanding that adults, coming to training, come from a range of backgrounds and attitudes toward education, is vital to offering a positive experience for adult trainees. Don't get me wrong, I am proud of my accomplishment, but I really wish I could have tried some of these before spending the equivalent of a house on three different programs. Lesson 3 Spend time getting to know your strengths. I always knew I was comfortable as a teacher/trainer; but, I was not the strongest student in high school and being a dyslexic (and dysgraphic) and my only real understanding of education was traditional K-12 or finishing my PHD to teach in academia. I also did not relish the idea of being a teacher in a traditional classroom. A friend of mine suggested I was an "alpha gamer" even though I am not a "gamer." What he meant was when I get excited about any topic I share it with anyone who will listen, and that excitement can be infectious. I love technology and I love all the new innovations coming out every year. I admit it, I am a bit of a tech geek. What does this all mean about knowing your strengths? I am a non-traditional educator motivated and inspired by the new innovations of this age. Knowing that now, I would have gone into Instructional Design and development as opposed to straight adult education and training. That would have tied more of my strengths and desires. But! I am not going into further debt to go back for that. So, I will take my education and work on innovating from there. I am sure there are many more lessons I learned throughout this process, but those are my top three and I am caught wondering what will I do when I am done? I won't know what to do with myself. What else do I want to learn? I always used to say I was a "Jane of all trades, master of none." Now, I can say, I am a "Jane of all Trades, Master of One!" Please do not read my rantings about cost deter you from reaching for your goals. Just think clearly about the long term costs of taking on student loans when you are older.
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4/13/2012 0 Comments This week's soapboxThroughout my daily life, this week, I experienced many people complaining that someone else is responsible for their lack of understanding or missed opportunites. The software manufacturer, the hardware manufacturer, the school administration, ... the list goes on and on.
Here is my feedback: We are all personally responsible for assimilating the information provided to us in life. If we don't have answers there are millions of resources to tap before pointing fingers. Try Google!!! Searching the Web is much better than it was even five years ago. If I don't know the meaning of something, or I just don't understand a concept, I don't expect my professors to spoon knowledge into my head. I have to read the materials, do research and find my answers. Thank you University of Phoenix! I don't often say that because there are many more topics I wish my program detailed to make me better prepared for the technical world of adult learning. So, do I wallow in my own self-pity that this program doesn't meet my needs or do I find another way to get the information? The latter makes the most sense. This program was much like Law school. Here is how to think about education; here are some theories that the current thinking on education espouses; here are some models for planning education; now, go apply that knowledge. That means I have to probably shell out more money and take more classes if I can't find a video or other resource to teach me what I need to know. I am looking forward to learning more with my newly acquired Master's degree this summer. Is there an App? I have always had a "brown thumb" when it came to gardening. I either over watered or neglected the plants until they were beyond saving. I decided I wanted to try container/vertical gardening this year and had no idea where to start. So, I found a class at the local nursery and while the teacher gave me some good ideas on what to plant and where she didn't teach me HOW to build or tend my garden. What did I do? I looked up in my App store and found a garden minder app that sends me emails as to when to plant seeds for germination, when to take them outside and what some of the other pesky weeds in my garden might be. Did I blame the teacher at the nursery for my garden's success or failure? NO!!! This woman was nice enough to impart some wisdom with her successes and failures and help spark my interest in gardening. Use your resources! If I don't know how to do something in a new software package or App I poke around and see what I can figure out on my own. If that doesn't work, I ASK! I am completely self-taught on SQL queries within Microsoft SQL Server. How did I do that? I saw someone writing queries and said, "that's cool! how did you do it?" I found YouTube videos on the basics of SQL queries and the logic of databases. This was new to me when I started working for my company eleven years ago; now, I am considered someone who can get useful information out of the database. I never read a book (have you seen technical manuals?!?), never took a class, and I learned how to query databases using SQL. I still stumble today and luckily I have resources who, as long as I at least tried to build it myself, are more than willing to check my work and point me in the direction of where I went wrong. Does the software website have resources? I am pretty proficient using Adobe Photoshop and Bridge but there are things that aren't super intuitive. Like, finding the darn Drop Shadow! Do I call Adobe (long distance) and complain to the support tech that their software is poorly designed? No. I go the the support portion of their Website and see what I might find. Low and behold! there is Adobe TV! There I can find all sorts of training videos on topics I want to know. None of my rantings today mean you should "shut up and deal," or avoid reporting a glitch or bug to a software or hardware manufacturer. What it means is spend a little time trying to figure things out, use your resources and try and try and try before complaining you don't know how to do something. The answers are there for you, they just need to be found. No one is perfect and I am guilty of every item I just ranted about here. But, I have learned from my mistakes and I try to apply that new knowledge into my own life and personal expectations. Hopefully you will too. ....Stepping off my soapbox.... I recently completed my eLearning technologies course where I spent a great deal of time researching Web 2.0 technologies. These technologies have been in use for many years. These moved us beyond the static Web 1.0 that just "gave" us information to allowing us to interact with our information. This is a wonderful "buzz word" but what does it really mean to the layman? Many of us working in the corporate world use these technologies without even knowing that they are specifically Web 2.0 features. I use my iPad that allows me to receive and respond to people in my life. Those who have BLOGS who allow responses are also taking advantage or Web 2.0 features. But really doesn't that mean that we are just using the latest technology to our advantage?
One thing that keeps coming to mind over the last few years, is "why does it have to be so darn hard?" Software and Apps are designed to make our lives easier not harder. When we log into our online banking application, do we get a training session? No. We navigate around and manage our accounts. If it was hard to use, there would be a huge uproar until it gets fixed. Yet, many software companies put the onus on the customer for having working knowledge to understand and troubleshoot their own system without providing them with the proper tools. My mantra is "less is more." We should be able to use the least amount of data in the right place in order to get the biggest bang for our buck. Yet, there are still times when using software this is not the case. For all software developers, yes, many of us end users are smart and can figure out where to find things and understand the complexities of the software/hardware, but why do we have to deliberately have to make technology complex to learn and use? Many of us spent vast amounts of money to become specialists in our fields. Many programs do not focus on the technology used within the industries. Therefore software needs to help these well educated graduates, not create more challenges. So, let's work together developers and specialists. Let's create software and apps that are easy to use and learn. Just like educators use many different methods to first analyse the training needs before the development and delivery of training, so, should software. Talk to us, we aren't so scary and mean that we will call your baby ugly while it is being developed. But if you don't ask us what works for us, we will call that baby ugly once it is born. With the holidays over and people returning to the "grind" of everyday life, the kindness of our words seems to have slipped. Remember, the way we word things has an impact on how the words are received. I would like to think that everyone approaches the world as I do with empathy and understanding that words matter, but they don't. I even re-posted an anonymous quote on my Facebook page recently stating, "I am responsible for the words I say, not how you hear them." That isn't necessarily true. Sure, the words we speak are filtered through other's lenses but there are still some responsibilities we all have with how we word things.
For example, I received an email, recently, from a stranger and it started with, "This is your first and final warning..." People make mistakes. A simple misunderstanding of the purpose of a web site group should not garner such abrupt and curt responses. A less offensive approach would have been, "Perhaps you did not get a chance to review the group standards, attached are the expectations of the group. Your most recent post does not meet those standards, please keep these in mind the next time you post to the group." Every mistake is a training opportunity. Perhaps we didn't communicate our intentions properly, or the person misinterpreted those intentions. One of the very best managers I ever had pulled me into her office after a reasonably sizable mistake on my part, and took full responsibility for it. She said to me, "I may not have explained the returns process effectively to you; so, let's walk through this together and see where we missed the mark." She asked me to show her how I did the returns then corrected the process with me. In her position, she could have very well "written me up" or even removed me from that position. Instead, she took my mistake as an opportunity to be better at my job. I have never forgotten that. Those person's position in a leadership or ownership role should keep the basic rules of communication in mind:
12/29/2011 0 Comments Thinking CriticallyTechnology is changing quickly and it is very hard to keep up. Adult education has changed by leaps and bounds over the last 30 years. Higher education is more accessible with each new itteration of technology solutions. Even 10 years ago, to build a quality online educational offering required someone who was savvy with computer technology and could troubleshoot any problems that may arise. This often kept people going to night school if they wanted to further their education. Sure, we all were using Word Processing and Spreadhseet programs by then, but we only used about 10% of the capability and these capabilites have also grown exponentially. So, where does this leave us as end users? While we have many new "shiny" tools to help us avoid problems, what do we do when they inevitablly arise?
Do we throw up our hands and storm out? - That would not be condusive to holding one's job in this current climate. Do we fret and complain and spend our days frustrated? - Many do. Do we use our toolbox of knowledge to break down the issue, analyse what we did and see if we can find the fix or reason why things happened? - This is ideal. If we are able to breakdown an issue into its core elements, look at all our possibilites before involving others, even if we don't find the right answer, we have just worked our brains and kept it healthy. So, what sort of questions do we ask during our "critical thinking" process?
Watch this video: http://youtu.be/fhGxyyc8bX4 Many times we are presented with the statement: "It's broke, fix it." What's broke? If we went to Doug's Holistic car repair we would probably not have the right thing fixed. If I went to my mechanic and told him that it was broken, fix it, I would probably end up with a very large bill because he would have "fixed" anything that "might" have been broken. So, we are smart, we protect ourselves by providing the "mechanic" with as much information as possible. The better conversation would be: "I was driving up a steep hill when I heard a low ping and it felt like something released." That points the mechanic to under the wheels for something that would have taken tork to separate. I don't have to be a car mechanic to help diagnose a problem with my car. The same is true of supporting the software you use every day on the job. This means that if we think critically every day our brains get smarter and we increase our internal value to our companies. Don't be afraid to ask Who, What, When, Where, Why and How. Remember critical thinking questions begin with a W or H, not I. Also, just like our mothers told us when we asked over and over again "why?"... sometimes there just isn't a reason ("because I said so") for why some things happen. Internet, networking and power glitches happen from time to time which means if you can't repeat it, we may struggle repeating it too. One last thought about critical thinking... Don't take things simply at face value. Look at your sources. Did a credible person write the article? Do you know if that resource is reliable? Always ask yourself, is there another side to this argument? This is true as much in life as it is in our business lives. Happy thinking!!!! |
AuthorCaryn Morgan, Business Consultant and Master of Adult Education and Training Archives
January 2023
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